Privacy Policy

Last updated: March 2025

“Elkaer Bulgaria” respects your privacy and is committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Bulgarian laws.

1. Data Controller

The data controller is “Elkaer Bulgaria,” with its registered address at: Razgrad, 7200 Bulgaria, “Sveti Sveti Kiril i Metodii“ 8. For any questions regarding the processing of your personal data, you can contact us at fertex.ood@gmail.com.

2. What Personal Data Do We Collect?

Identification data: first and last name, company details (if applicable).
Contact information: email address, phone number, shipping/billing address.
Communication data: information provided via contact forms, email, or phone.
Technical data: IP address, device type, browser, cookie and session data.
Order and billing data (if you make a purchase).

3. Purposes and Legal Grounds for Processing Personal Data

Your personal data is processed for specific and lawful purposes, such as:

To provide services and process inquiries (legal basis: performance of a contract).
To communicate with customers and respond to inquiries (legal basis: legitimate interest).
For marketing and advertising purposes – only with your explicit consent.
To improve our website and analyze user behavior (legal basis: legitimate interest).
To comply with legal obligations (e.g., accounting and tax requirements).

4. Sharing Personal Data with Third Parties

We do not disclose your personal data to third parties, except in the following cases:

To partners and service providers who support our business (e.g., courier and payment services).
To competent authorities when required by law.

5. Retention of Personal Data

We retain your personal data only for the necessary period, depending on the processing purposes:

Customer inquiry data – up to 12 months after the last contact.
Order and billing data – in accordance with accounting and tax requirements.
Marketing data – until consent is withdrawn.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access – to obtain information about your stored data.
Right to rectification – to request the correction of inaccurate data.
Right to erasure ("right to be forgotten") – under certain circumstances.
Right to restrict processing – if you contest the accuracy or lawfulness of the processing.
Right to object – to the processing of your data based on legitimate interest.
Right to data portability – to receive your data in a structured format.
Right to withdraw consent – for marketing communications at any time.

To exercise your rights, please contact us at fertex.ood@gmail.com.

7. Data Security

We implement technical and organizational measures to protect personal data, including encryption, restricted access, and data minimization policies.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analytics. For details on the cookies we use, please refer to our Cookie Policy.

9. Changes to the Privacy Policy

This policy may be updated. Any changes will be published on this page.

10. Contact

For any questions regarding the processing of your personal data, please contact us:

Address: Fertex 2010 OOD (LLC)
Razgrad, 7200 Bulgaria
“Sveti Sveti Kiril i Metodii“ 8

✉ Email: fertex.ood@gmail.com